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  • What is my username?
    You should have received an email from instructing you to create a username & password. If this was not done within 5 days of receiving the email, you will need to be resent the email. Please contact the Clearent Customer Support team at 866.435.0666 or to have this email resent. You may also reach out to us at You will use the same username and password to access Compass and the Clearent Virtual Terminal.
  • Where can I find my Merchant ID (MID)?
    Your MID is a 16-digit number that starts with "6588". It can be found at the top of your Clearent Compass Portal following your business name.
  • Who can I reach out to for account questions and issues?
    You can contact Clearent Customer Support by calling 866.435.0666 or emailing Phone support is available 7 days a week from 7:00 a.m. to 11:00 p.m. Central. And, as always, you can contact us at, and we would be more than happy to assist you.
  • How do I reset my password?
    You can reset your password by going to and clicking on "Forgot Password?". Don't forget that your Virtual Terminal portal and Compass portal use the same username and password!
  • What is this $40 charge to my account, and how do I remove it?
    Not to worry! This can be easily removed by calling 855.864.1732 and answering a few questions or by simply: Logging into your Clearent Compass account Clicking the "Data Guardian" link under Merchant Controls Selecting the "Start Here" button This is a federally imposed survey to ensure that all merchants are accepting payments safely and securely.
  • Why are my fees higher than usual this month?
    Once per year, an $80.00 Regulatory Reporting fee is charged to each merchant. This is not imposed by us but by all processors nationwide.
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