Question 1

What is my username?

Accepted Answer

You should have received an email from clearent.noreply@clearent.com instructing you to create a username & password. If this was not done within 5 days of receiving the email, you will need to be resent the email.
 
Please contact the Clearent Customer Support team at 866.435.0666 (tel:+1-866-4350666)or customersupport@clearent.com (mailto:customersupport@clearent.com?subject=I would like some assistance!)to have this email resent.  You may also reach out to us at Support@HonorProcessing.com.(mailto:support@honorprocessing.com?subject=I would like some assistance!)
 
You will use the same username and password to access Compass and the Clearent Virtual Terminal.

Question 2

Where can I find my Merchant ID (MID)?

Accepted Answer

Your MID is a 16-digit number that starts with "6588". It can be found at the top of your Clearent Compass Portal following your business name.

Question 3

Who can I reach out to for account questions and issues?

Accepted Answer

You can contact Clearent Customer Support by calling 866.435.0666 (tel:+1-866-4350666)or emailing customersupport@clearent.com.(mailto:customersupport@clearent.com?subject=I would like some assistance!) Phone support is available 7 days a week from 7:00 a.m. to 11:00 p.m. Central.
 
And, as always, you can contact us at Support@HonorProcessing.com,(mailto:support@honorprocessing.com?subject=I would like some assistance!) and we would be more than happy to assist you.

Question 4

How do I reset my password?

Accepted Answer

You can reset your password by going to https://compass.clearent.net/clearent/portal.aspx (https://compass.clearent.net/clearent/portal.aspx)and clicking on "Forgot Password?".
 
Don't forget that your Virtual Terminal portal and Compass portal use the same username and password!

Question 5

What is this $40 charge to my account, and how do I remove it?

Accepted Answer

Not to worry!  This can be easily removed by calling 855.864.1732 (tel:+1-855-8641732)and answering a few questions or by simply: 
1. Logging into your Clearent Compass account
2. Clicking the "Data Guardian" link under Merchant Controls
3. Selecting the "Start Here" button
This is a federally imposed survey to ensure that all merchants are accepting payments safely and securely.

Question 6

Why are my fees higher than usual this month?

Accepted Answer

Once per year, an $80.00 Regulatory Reporting fee is charged to each merchant. This is not imposed by us but by all processors nationwide.

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