Contact our Experts.

You should have received an email from clearent.noreply@clearent.com instructing you to create a username & password. If this was not done within 5 days of receiving the email, you will need to be resent the email.

Please contact the Clearent Customer Support team at 866.435.0666 or customersupport@clearent.com to have this email resent. You may also reach out to us at Support@HonorProcessing.com.

You will use the same username and password to access Compass and the Clearent Virtual Terminal.

Your MID is a 16-digit number that starts with "6588". It can be found at the top of your Clearent Compass Portal following your business name.

You can contact Clearent Customer Support by calling 866.435.0666 or emailing customersupport@clearent.com. Phone support is available 7 days a week from 7:00 a.m. to 11:00 p.m. Central.

And, as always, you can contact us at Support@HonorProcessing.com, and we would be more than happy to assist you.

You can reset your password by going to https://compass.clearent.net/clearent/portal.aspx and clicking on "Forgot Password?".

Don't forget that your Virtual Terminal portal and Compass portal use the same username and password!

Not to worry! This can be easily removed by calling 855.864.1732 and answering a few questions or by simply:

1. Logging into your Clearent Compass account

2. Clicking the "Data Guardian" link under Merchant Controls

3. Selecting the "Start Here" button

This is a federally imposed survey to ensure that all merchants are accepting payments safely and securely.

Once per year, an $80.00 Regulatory Reporting fee is charged to each merchant. This is not imposed by us but by all processors nationwide.